IN THE NEWS
Builder Partnerships Names Vantage Homes Winners of Customer Satisfaction Achievement Award.
Vantage Homes, a family-owned builder based in Colorado Springs, was awarded Highest Distinction in Customer Satisfaction in the Builder Partnerships Achievement Award for Customer Satisfaction.
“In these days of increasing demand for homes, builders must be focused on customer satisfaction, and the best builders are,” says Monica Wheaton, CEO of Builder Partnerships. “The Builder Partnerships Achievement Award for Customer Satisfaction recognizes those companies that have high standards, company culture, and processes in place to deliver what is most important to homebuyers—quality construction and a great buying experience. Vantage Homes certainly fits that bill.”
To assure a high integrity process, Builder Partnerships put together a team of industry experts, including Chuck Shinn of Builder Partnerships, Littleton, Colorado; Charlie Scott of Woodland, O’Brien and Scott, St. Paul, Minnesota; and Carol Smith of Home Address, Colorado Springs, Colorado to be part of the Evaluation Committee for the award. To be considered for this recognition, applicants needed to have at least 88% of its homebuyers say they were willing to refer the company to friends or family. Once clearing that hurdle, the company’s customer service and referral rate were further evaluated in an in-depth review of its processes and documentation. Builders scoring at least 100 points on their evaluation scores earned Highest Distinction.
Vantage Homes has built a strong culture focused on customer satisfaction that permeates the company. In addition, it has worked hard to build processes that encourage suppliers and trade contractors to support that effort, and the final beneficiary is the home buyer.
The Builder Partnerships Achievement Award differentiates itself from other recognitions in two key areas. First, it is an independent and cost-effective
customer satisfaction measurement that is available to all builders, not just those in certain markets or of a certain size.
Second, the award does not rank one builder against another but recognizes all builders who achieve a benchmark of customer satisfaction, which gives homebuyers a truer measure of a company’s quality.
About Builder Partnerships: Builder Partnerships is a member organization focused on providing management training and consulting to help builders improve their performance and profit. Currently we represent approximately 550 builders in the United States and Canada who have projected about 75,000 homes built collectively this year. With over 75 manufacturer and service providers associated with our group, Builder Partnerships also manages streamlined, competitive incentive programs and works to strengthen relationships between builders, manufacturers and other service providers in the industry. www.BuilderPartnerships.com
About Woodland, O’Brien & Scott: Woodland, O’Brien & Scott is one of the housing industries original customer satisfaction survey and consulting firms. The Principal Partners of Woodland, O’Brien & Scott have more than 60 years of first hand homebuilding experience and utilize this experience along with proprietary surveys, and software to identify client strengths, weaknesses, provide benchmarking services, and identify client performance improvement opportunities. Learn more about Woodland, O’Brien & Scott at www.woodlandobrien.com or by contacting Charlie Scott at CharlieS@woodlandobrien.com.
About Home Address: For more than 30 years, Carol Smith and Home Address have provided home builders with practical insights and proven techniques that cut to the heart of any service issue. Smith’s methods have helped hundreds of builders develop better service expertise, establish a stronger position in a challenging market and win genuine customer loyalty.
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